FAQs

WHAT DO YOU NEED TO KNOW?

FAQS

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BOOKINGS

PLANNING YOUR VISIT

ADVENTURE GOLF

FACILITIES (WASH ROOMS)

FOOD & BEVERAGE

BOOKINGS

I’ve booked advance tickets but need to change the name of the booking?

If you need to change the name of your booking you will have to E-mail our booking team at Jiteam@adventureexperience.co.uk who will happily make the changes.

I haven’t received the email with my print at home tickets – what should I do?

Just bring proof of ID and your booking reference number with you and our booking team can look up your booking on the day.

Should you have further problems please E-mail our booking team at Jiteam@adventureexperience.co.uk who will be happy to help.

Do I have to print my print at home tickets or can I bring them on my phone?

If you can open the print at home PDF file that is attached to your confirmation email, then we can use the booking reference number directly from your phone or tablet at reception on the day of your visit.

I’ve not been able to print my print at home tickets – what should I do?

If you can open the print at home PDF file that is attached to your confirmation email, then we can use the booking reference number directly from your phone or tablet at reception on the day of your visit.

My online booking failed part way through and it looks like I’ve been charged – what should I do?

Just bring proof of ID, proof of charges (bank or card statement) and your booking reference number with you and our reception team can look up your booking on the day.

Should you have further problems, please E-mail our booking team at Jiteam@adventureexperience.co.uk who will be happy to help.

I’ve accidently booked my tickets multiple times online – what should I do?

Please email your request to our booking team at jiteam@adventureexperience.co.uk attaching scanned pictures of all tickets bought with copies of bank statements and any correspondence where relevant. Please provide as much detail as possible in your contact with us.

Can I get a refund for my advance booked online tickets?

All tickets are non-refundable.

If you would like to discuss your booking, please email your request to jiteam@adventureexperience.co.uk along with scanned pictures of the tickets and reason for request for refund.

Is my promotional code valid?

Unfortunately, we’re unable to comment on any specific vouchers or deals – there are, after all, lots of fantastic deals available.

Therefore, please double-check the terms and conditions of the voucher to avoid disappointment. Your voucher should have an expiry date and will list out any restriction dates and times.

Can I buy my tickets online using a promotional code or voucher?

Please check the Terms and Conditions of your voucher – some vouchers can be redeemed online.

Unfortunately, unless stated otherwise, physical promotional vouchers can only be redeemed on the day.

PLANNING YOUR VISIT

When are the busiest and quietest times for the Adventure Golf?

It can be difficult to say how busy the Adventure Golf course will be on a day that you choose to visit, school holiday and event periods are busier than mid week term time dates.

However, with a bit of planning you can still have the most amazing time.

Is the Adventure Golf open in bad weather?

Jurassic Island Adventure Golf is outdoors and we are therefore subject to the great British weather.

Be prepared and bring appropriate clothing and footwear should unfavourable weather be forecast.

Our reception area do sell ponchos and umbrellas should you need to buy them.

The Adventure Golf course will only close during periods of heavy snow and ice or flooding. Please check our Facebook page for updates on closure prior to making your journey.

How do I get to Jurassic Island Adventure Golf by public transport?

By Bus: 182

By Train: Hatch End Station (1.2km away)

I can’t see a specific ticket for disabled guests when booking online – how do I book a free carer ticket?

During quieter times carers can accompany a paying player(s) free of charge, a carers ID is needed. Bookings cannot be made online but instead, if there is availability, a contactless payment of £10 per player can be completed on arrival. We strongly recommend contacting us in advance to check availability and to avoid disappointment.

Is it safe to leave my vehicle in the car park?

Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guests’ vehicles in the car park or any contents.

Is car parking available?

Free car parking is available

ADVENTURE GOLF

Are dogs allowed on the Adventure Golf course?

Yes, well behaved dogs can join you on the course but must be kept on a lead at all times.

Please bring your poop scoop and disposable bag to clear up any mess.

Is the Adventure Golf course wheelchair friendly?

Yes, the Adventure Golf course has been designed to be wheelchair friendly.

Is the Adventure Golf course pushchair friendly?

You are more than welcome to use a pushchair onto the course.

How many people can play?

We operate a policy of maximum 5 players per hole.

If your group is larger than 5 people, we recommend you divide yourself in to teams.

Are there seating areas around the Adventure Golf course?

We do have benches located around the course for use during queuing between holes on busy days.

How long does it take to complete 18 holes of Adventure Golf?

Depending on how busy the course is during the time of your visit it may take between 45 minutes and up to 120 minutes to complete the 18-holes.

We advertise approximate times at the reception desk but if in doubt please ask a member of our front of house team.

I am left-handed – do I need to bring my own golf putters?

Our Adventure Golf putters are compatible for both right and left handed players.

Do I need to bring my own golf putters?

We provide Adventure Golf putters in a wide range of sizes to suit the majority of people's height.

How do I know which size golf putter to use?

We have 6 different sizes of Adventure Golf putters. The best way to judge which one is best for you is to stand the putter up against your leg – the top of the putter should be roughly the same height as your hip.

What age do you have to be to play Adventure Golf?

Adventure Golf is a unique activity that grandparents and grandchildren can play together.

Whether you are age 3 or 103, everybody is welcome to join in the competitive fun.

Do I need experience in golf to be able to play?

Our Adventure Golf courses are designed with absolute beginners in mind but equally our courses have hosted British Mini Golf Association competitions for professional Adventure Golfers.

Whether you are looking for some light-hearted fun and lots of laughter or are an avid mini golfer, competitive Adventure Golfer our courses are perfectly suited for all abilities and ages.

What does “par” mean?

The number of strokes (each time you putt the ball is classed as a stroke) it should take to putt the ball in the hole.

Each hole is graded and typically our courses comprise par 2 and 3 holes.

The higher the par rating the more difficult the challenge to putt the ball.

Can I film on the Adventure Golf course using Go Pro or other filming equipment?

Film as much as you like and feel free to upload them and tag us on Facebook or Instagram so we can join in the fun.

All that we ask is you are respectful of other players on the course.

How do I score?

On arrival you will be offered one of our scorecards, which accommodates scoring for up to 6 players.

Each hole on the course is numbered and the par rating is shown on the scorecard against each numbered hole.

The aim is to putt the ball into the hole with the least amount of putts. For example if you putt the ball 3 times to get it in the hole, you have to write down 3 on your scorecard against the corresponding hole.

Once you have completed all 18 holes add up the total number of putts for all 18 holes and the individual with the lowest score wins the game.

Can I take photographs on the Adventure Golf course using a camera or phone camera?

Take as many photographs as you like and feel free to upload them and tag us on Facebook or Instagram so we can join in the fun.

All that we ask is you are respectful of other players on the course.

Is smoking permitted at Jurassic Island Adventure Golf?

We operate a no smoking policy.

I don’t want to play Adventure Golf and prefer to spectate only – is this allowed?

We are responsible for closely managing capacity on the course. Therefore we request that every person on the course is a paying guest.

Do you have lockers available for my personal belongings?

We do not provide lockers and recommend personal belongings are locked in your car.

Any possessions left in a vehicle are left entirely at the owner’s risk. We suggest that no items are left so that they are visible from the outside of the vehicle. We are not liable for any theft by third parties from your vehicle.

FACILITIES (WASH ROOMS)

Are baby changing facilities provided?

Yes, you will find a baby changing unit in the wash room, which is located outside to the rear of the reception area between hole 1 and 18

Are nappy bins provided?

Yes, you will find a grey PHS nappy bin in the wash room, which is located outside to the rear of the reception area between hole 1 and 18

Are there disabled toilets on site?

Yes, located outside to the rear of the reception area between hole 1 and 18

FOOD & BEVERAGE

Are snacks and refreshments available on site?

A range of hot drinks, soft drinks, bottled water, slush puppies, ice creams are available from Jurassic Island Adventure Golf reception

Alternatively, Hatch End is just 3-minutes' drive away and is home to a collection of great eateries, including: Spice Lounge for Asian/Indian cuisine, The Steak Restaurant for juicy prime cuts, Izgara for Mediterranean food, Pizza Express, Dona Theresa for Italian, and many more.

Can I bring my own food?

We do not permit our guests to bring their own food and drink to consume on the premises.

However, a range of soft drinks, bottled water, slush puppies, ice creams, fresh sandwiches and cakes & sweets are available from Jurassic Island Adventure Golf reception.

Can I eat and drink on the Adventure Golf course?

Yes, we encourage players to take drinks on the course, in particular during hot weather.

It can take up to 120 minutes to complete the 18 hole course on busy days so snacks and drinks are recommended.

HOW TO FIND US

Jurassic Island Adventure Golf,
Bannister Outdoor Sports Centre,
Uxbridge Road,
Harrow,
HA3 6SW





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